Frontier’s Turbulent, Meandering, Bold, Problematic Flight Plan, 5280, July 2021
Frontier Airlines’ handling of pandemic-related flight cancellations triggered outrage and spurred appeals for reform. Yet the Denver-based airline expects increasing demand for what it calls “Low Fares Done Right.” Will passengers who believe they were defrauded return to the ultra-low-cost airline? By late March of last year, Darcy Lundstrom knew she wouldn’t be boarding any…